Working with Home Buyers to Continuously Improve Our Dashboard Experience

December 20, 2021 | 
home buyers

Today when you upload a report to HomeGauge, your Home Buyer can view that report by logging in to what we call the Home Buyer Dashboard. As with any part of HomeGauge One, we are always listening to you and your Home Buyers for ways to improve the experience. For those Inspectors in our Extra Care program, this also includes the experience of Home Buyers when choosing if they would like to receive a homeowner’s insurance quote.

During 2021 several inspectors have requested that we simplify the stage of the process where the Home Buyer gets to choose if they would like to receive an insurance quote. We have been split-testing several different options throughout the year and those changes have resulted in a lot of positive feedback. The new experience is much clearer than it was before, ensuring any Home Buyer who does not want a quote can continue to their report understanding that they will not be contacted.

As always, a Home Buyer MUST EXPLICITLY OPT-IN for us to pass their details to American Family Insurance, or other suitable insurance company. This program has resulted in great feedback from Home Buyers, which in turn helps to make those inspectors look great to their customers and to their agents.

Home Buyer quotes from a recent satisfaction survey:

“It was helpful for comparison purposes.”

“I loved my experience and have already recommended it to people I work with.”

“It’s good for a first-time home buyer who’s never bought a home and for someone to guide them through every step of the process after closing.”

“Helpful to use ExtraCare, I recommend it to friends and family.”

We have more updates in the works for Q1, tackling several requests from HomeGauge Inspectors, including making it clear that the insurance quote is being offered from HomeGauge and not the Inspector directly. We also plan to add a dedicated support phone number for Home Buyers having any difficulties accessing their report.

If you would like to provide any other feedback on this or any other part of HomeGauge ONE, please contact productfeedback@homegauge.com.

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